What is average response time?
Response time refers to the amount of time Application Server takes to return the results of a request to the user.
The response time is affected by factors such as network bandwidth, number of users, number and type of requests submitted, and average think time..
How do I calculate average response time in Excel?
Calculate Average Time with AVERAGE FunctionRight-click in the cell where we want to insert AVERAGE time formula.Select Format Cells and in Number tab choose Time format.Click OK and Time format will be set.
What is first response time?
First response time (FRT), or first reply time, is a measure of the number of minutes, hours, or days that elapse between when a customer submits a case and when customer service responds. It is sometimes measured in business hours, and sometimes in general hours.
How do you calculate average response time?
Average response time = Total time taken to respond during the selected time period divided by the number of responses in the selected time period. Response time is calculated for every agent response rather than for every ticket.